Kaseya is Awesome; Your Kaseya Security Should Be Just as Awesome

Kaseya is Awesome; Your Kaseya Security Should Be Just as Awesome

Kaseya has certainly made a name for itself in remote monitoring and management (RMM), standing out as a market leader with advanced features, seamless performance, and exceptional support.

I spend my days trying to help IT professionals with their security issues, so inevitably Kaseya, which allows for an unprecedented level of remote access and control, comes up. Here are the top three questions I hear about this super tool:

1)   “I love Kaseya!”

Ok, so it’s not a question, exactly. But this is the #1 thing I hear about Kaseya from my IT friends and clients. Which made me ask: why? Of course, I trust my friends and clients. But I always do my own research. Here are some interesting tidbits I found about Kaseya on TechValidate:

  • “Kaseya MSPs STILL Earn High Fees for Managing Servers: 39% of surveyed IT organizations charge > $175 on average per server per month for ongoing server support & maintenance.”- TechFact
  • MSPs generate recurring revenue with Kaseya: “Kaseya enables a recurring revenue model that incentivizes us to keep our clients computers and networks running smoothly with minimal disruption to our clients which is a win-win for them and us.”- IT architect
  • Kaseya gives MSPs a peace of mind: “Kaseya integrates multiple technologies into an integrated management system. Over our morning coffee, we see last night’s automated backups, patches, anti-virus, malware, and event logs. Plus we know that disks were defragged, temp directories cleaned, etc. The automation power of Kaseya has saved our business a lot of time.”- CEO, Small Business Computer Services Company

2)   How can I add a layer of security to my Kaseya instance?

This is definitely the most common question I face about Kaseya. Why? Because MSPs are smart. They see the unrivaled access to their clients systems and resources that they gain through Kaseya, and recognize that should a malicious person successfully “hack into” their Kaseya account, the results could be devastating: stolen data, deleted log files…you get the picture.

Of course, security breaches are always a threat when dealing with your client’s critical data and resources. Hackers use scripts and programs to guess common passwords in “brute force” and “dictionary” attacks, and employees can increase the risk by using simple passwords and sharing them. Even the most mundane of tasks, like installing a program component on your client’s computer, can be dangerous (the computer may already have malware on it that could capture your password).  Fortunately, today’s password management and security suites offer unprecedented protection to match the unprecedented remote access granted by Kaseya.

The vast majority of security breaches on any system happen because of a compromised password, as illustrated by the examples above. By choosing a password management program that uses two-factor authentication (2fa) for Kaseya, you’ll eliminate the possibility of a stolen password compromising the security of your instance or system. In fact, you’ll make your Kaseya nearly impenetrable to an outside attack.

With two-factor authentication (2fa) protecting your Kaseya, users must provide not only a password to login, but also another security “factor,” like a one-time access code from a secure mobile app. This means that even if a hacker learns a system password, they won’t be able to provide the required second security factor, and therefore won’t be able to access Kaseya.

3)   Will using password management software with Kaseya make it less awesome?

No! With today’s advanced security solutions, choosing the right password suite will actually improve your security and user experience. Admin users can automate password tasks (like resets and updates) and automatically enforce password policies with customized templates. The enhanced level of protection also opens the doors to options like single sign on (SSO). With SSO, users login once with 2fa and are then taken to their SSO portal, where they can access ALL of their apps and programs (including cloud applications) with a single click.

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